Support for freight planning teams
Use this launch support page for onboarding, workflow questions, and local development handoff until production support channels are configured.
Launch Support Path
Before production email credentials are configured, support requests should be routed through the request-access/contact flow or the designated launch owner.
Common Topics
- Project Run and Single Load Quote setup.
- CSV import templates and secure upload handling.
- Customer-safe exports, BOL packages, and approval workflows.
- Owner Admin, Customer Admin, and Customer User permissions.
Production Follow-Up
Connect the final support mailbox or help desk provider before first paid customer onboarding.